Privacy Policy

Privacy Policy

Effective Date: 07/2022

Cloud Solutions Global (SPD) FZCO (“we,” “us,” or “our”). We value your trust and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information (including health-related data) when you use our websites, mobile applications, or any other products or services that reference or link to this Privacy Policy (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Data

  • Contact details: name, email address, phone number, or other information you provide when registering for an account or contacting us.
  • Account credentials: username, password, and authentication tokens for third-party integrations (e.g., Garmin Connect).

1.2 Health and Fitness Data

  • Workout and activity data: heart rate, steps, distance, speed, workout duration, calories burned, training zones, and other data collected from integrated devices or platforms.
  • Physiological metrics: sleep, weight, body composition, nutrition, or other health indicators, if provided or imported by you through our integrations.

1.3 Usage and Device Information

  • Technical information: IP address, browser type, operating system, device identifiers, and unique device tokens.
  • Usage data: pages viewed, clicks, session duration, and other interactions within our Services.

1.4 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze trends, administer the website, and gather information about our user base. You can control the use of cookies through your browser settings. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. Service Provision:
    • To create and manage your user account.
    • To display and analyze your health and fitness data for coaching, performance tracking, and personalized recommendations.
  2. Personalization and Analytics:
    • To tailor the Services to your individual preferences, such as workout recommendations and training plans.
    • To perform analytics to measure user engagement and improve our Services (e.g., feature development, UX enhancements).
  3. Communication:
    • To respond to your inquiries and provide customer support.
    • To send relevant administrative or marketing messages (including changes to this Privacy Policy).
  4. Compliance and Enforcement:
    • To protect the security and integrity of our Services, investigate fraudulent activities, and enforce our Terms of Service or other legal requirements.

3. How We Share Your Information

We do not sell or rent your personal information. We may share data in the following circumstances:

  1. With Your Consent or at Your Direction: If you choose to link your account with third-party services (e.g., Garmin Connect or social media), we share data with those services in accordance with your preferences and their privacy policies.
  2. Service Providers: We employ trusted third-party companies to perform certain services on our behalf (e.g., data hosting, analytics, payment processing). These providers have access to your personal information only as needed to perform their functions and are obligated not to disclose or use it for other purposes.
  3. Legal Requirements and Protection: We may disclose personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect and defend our rights or property, or ensure the safety of users or the public.
  4. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. The acquiring entity will be required to honor the commitments we have made in this Privacy Policy.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain user account data for as long as an account is active or as needed to provide the Services. Once you request deletion, we will securely delete or anonymize your data in accordance with applicable laws.

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access and Correction: You can request access to or correction of your personal data.
  • Deletion: You may request that we delete your personal data.
  • Data Portability: You may request a copy of your personal data in a machine-readable format.
  • Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, please contact us at privacy@cloudsolutionsglobal.tech. We will respond within a reasonable timeframe in accordance with applicable law.

6. Data Security

We implement various security measures, including encryption in transit and at rest, strict access controls, secured data storage, and continuous monitoring to protect personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no system can be guaranteed 100% secure. Please notify us immediately if you suspect any breach of security.

7. International Data Transfers

If you use our Services from outside the region where our servers are located, your information may be transferred across international borders. We implement appropriate safeguards (such as Standard Contractual Clauses) as required by applicable data protection laws to ensure a sufficient level of data protection.

8. Children’s Privacy

Our Services are not intended for children under the age of 16 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us at privacy@cloudsolutionsglobal.tech, and we will take steps to delete the information.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of each website you visit or service you use.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will update the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

11. Compliance with Applicable Laws

We are committed to complying with applicable data protection, health, and privacy regulations, including (where relevant):

  • General Data Protection Regulation (GDPR): for users residing in the European Economic Area (EEA).
  • California Consumer Privacy Act (CCPA): for California residents.
  • Health Insurance Portability and Accountability Act (HIPAA): in cases where we process protected health information in the United States as a covered entity or business associate.

Where these laws apply, we will process data in accordance with the rights and obligations set forth by the relevant regulatory framework.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cloud Solutions Global
Attn: Privacy Department
One Central, C1 Building, of. 240, World Trade Center, Dubai, UAE
Email: privacy@cloudsolutionsglobal.tech

By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

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